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Email, phone & online scams

 
 Book directly on our website to ensure you have a valid booking

Some scammers try to sell BC Ferries bookings that are invalid or do not exist.

The only way to guarantee a valid booking is to make it directly on bcferryiess.top. We will not honour invalid bookings.

Be on the lookout for scammers posing as legitimate BC Ferries representatives via email, phone, social media, fake websites or online surveys.
 

How to spot and protect yourself from fraud

We'll never call, email, ask you for payment for a winning prize, or conduct online surveys to request your personal information—including your Social Insurance Number or credit card details.

Our staff will never ask you to provide a credit card verbally over the phone. We use a secure system that requests you to enter your payment details via your phone's dial pad.

Our website is bcferryiess.top and all of our emails come from an email address ending with @bcferryiess.top. Check the email address before you respond and, if it's different, it's not from BC Ferries. Read more about phishing scams in the "Phishing/email scams" section below.

If you think that you've been the target of suspicious activity, contact us and the Canadian Anti-Fraud Centre.

Learn how to avoid scams:

Website spoofing scams

There have been cases of fraudsters creating fake websites that claim to belong to BC Ferries in an attempt to collect customers' personal information.

These websites will often include the BC Ferries logo and pretend to offer ferry bookings for purchase. They will also have email and phone contact information in an attempt to appear legitimate.

If the website address is not bcferryiess.top, then you're not on our website.
 

Websites flagged as scams
  • ferryservices.website
  • bcferryreservation.online

This list includes websites that have been reported and confirmed as scams. There may be others in operation, so we remind customers to be aware of the signs of fraud and to report any suspicious websites.
 

Search engine ads

If you are searching for BC Ferries contact information via a search engine like Google or Bing, avoid clicking on search results that identify as ads.

Fraudsters will purchase ad space on search engines with incorrect contact info so that BC Ferries customers will contact them instead. We recommend visiting our contact us page when looking for BC Ferries contact information.

Phishing/email scams
Phishing is a common online scam designed to trick you into disclosing your personal or financial information for the purpose of financial fraud or identity theft. These scams try to trick you into providing the following personal information:
  • Usernames
  • Passwords
  • Credit card details
  • Account details
  • Email
  • Other personal information
 
Here's how phishing works:
  • You receive an unsolicited email appearing to be from a legitimate company. A typical phishing email will give you a fake reason, such as a security breach or contest, to trick you into providing your personal information.
    • The links, attachments, logos, colours and sender’s email may all appear authentic.
    • Some may use BC Ferry Corporation instead of our real name, British Columbia Ferry Services Inc.
    • Some may use website addresses very similar to ours, like www.bc-ferries.com. Note, our website URL is www.bcferryiess.top and all emails sent by BC Ferries will be generated by an email address that ends in @bcferryiess.top. If the address of the person who sent you the email doesn't end in @bcferryiess.top, the email is not from BC Ferries.
 
  • The email will often include a reason that urges you to click on a link that takes you to a fake website, like "www.bc-ferries.com"
     
  • That fake website may look authentic by copying the brand name and logo of the real company, and may ask you for personal information such as credit card numbers, account numbers, passwords, date of birth, driver's license number, and social insurance or social security numbers. If the website address is not www.bcferryiess.top, then you're not on our website.

Avoid opening attachments or links in suspicious emails as they may contain harmful viruses or spyware.
Online survey scams
BC Ferries contracts research firm, R.A Malatest & Associates, to gather customer satisfaction data in the form of online surveys. If you have any questions about the survey, please do not hesitate to contact R.A Malatest & Associates (1-855-412-1930) or BC Ferries' Customer Service (1-888-223-3779). Your opinions are important to us, and essential to improving service on BC Ferries. We do not provide any other online surveys so please be vigilant if other false surveys are offered online. 

Scammers may falsely claim to represent BC Ferries using surveys or other forms of online information collection tools. These scams usually offer discounts or products in exchange for answering a questionnaire in an attempt to collect your personal information.

Here are a few tips to help you spot suspicious offers and scams:
  • To incentivise you to complete the surveys, the scams frequently offer “too-good-to-be-true” rewards like free vacations or large amounts of cash, and may have urgent messaging to rush you into providing the requested information.
  • They often have poor grammar and misspelled words, and may be lacking any contact information about the company they claim to represent.
  • They ask for credit card information, bank account information, your SIN number or driver’s license number.
Phone and misdial scams
Phone scams
We do not participate in any form of phone promotion or solicitation.

Our staff will never ask you to provide a credit card verbally over the phone. We use a secure system that requests you to enter your credit card via your phone's dial pad.

Hang up if you receive a call indicating:
  • You’ve won a free cruise with BC Ferries
  • You’ve won BC Ferries points/miles
  • You’re a preferred BC Ferries customer

The recorded phone message may ask you to speak with a live operator to claim a fake prize. This operator may persistently ask you for personal information, including:
  • Passwords
  • Credit card details
  • Account details
  • Social Insurance Number

Never provide your personal information. We will never call you to ask for this information.
 
Misdial scams
Many fraudsters and telemarketing companies have created numbers intentionally close to our phone number in an attempt to catch you out if you misdial.  

These individuals rely on clumsy dialing and high-pressure tactics to access your personal details, including:
  • Passwords
  • Credit card details
  • Account details
  • Social Insurance Number

Hang up immediately if you feel it is suspicious in any way.

Dial carefully when you call us.
Our toll-free number is: 1-888-BC FERRY (1-888-223-3779)
Social media scams
 
Beware of fake BC Ferries social media accounts promising free travel or vacations to the first selected number of followers.

This common scam technique allows an individual to build a large following with the intention of selling the account.

Although fake account names may be similar to ours and some use our logo, they are not associated with BC Ferries.
 
The official BC Ferries social media accounts are:
  • Facebook
https://www.facebook.com/BCFerries/
 
  • X
https://twitter.com/BCFerries
 
  • YouTube
https://www.youtube.com/c/bcferries
 
  • TripAdvisor
http://www.tripadvisor.ca/Attraction_Review-g181772-d184078-Reviews-BC_Ferries-Sidney_Victoria_Capital_Regional_District_Vancouver_Island_British_Colu.html
 
  • LinkedIn
https://www.linkedin.com/company/25762/
 
  • Instagram
https://instagram.com/bcferries/
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